Refund Policy

Customers are free to return their items within 30 days of delivery and they will not be charged for any additional costs, including return shipping. This policy aims to maximize customer satisfaction through a perfect experience.

 

Faulty Product Returns

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If there is any defection with the items you buy from us, another one will be sent immediately with no additional cost to the buyer.

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• First, please email to info@artrug.com, so we can provide you with a return authorization. (To process your return, we may require proof of defective.)

• Defected items must be returned within 30 days of order receipt.

 

Order Cancellation

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Once your order has been confirmed, it is possible to cancel at any point until the packing and shipping process has started. If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery. To cancel your order please contact us via info@artrug.com. We will make our best effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it begins processing.

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In the event of force majeure, we will not be liable for errors or delays in the performance of refund operations until the incident no longer affects our performance of refund operations.

 

Force Majeure incidents are pandemic, floods, earthquakes, or other comparable elements of nature or acts of God, wars, civil disorders, or revolutions in any country affecting the operations of ArtRug, or any other event beyond the reasonable control of the non-performing party including without limitation failures of the internet or any public telecommunication network, denial of service attacks, viruses, or other malicious software attacks, given that the default or delay could not have been avoided or prevented.